In the event of return, the Customer shall send back at their expense the products within 14 (fourteen) days from the said withdrawal to the following address:
VIA P. MASCAGNI 42
20030 SENAGO (MI) – ITALY
The product shall be returned intact, complete with all parts and in its original packaging (envelopes and packages) in compliance with the following conditions:
The right of withdrawal may be applied to the purchased product in its entirety; in fact, right of withdrawal cannot be exercised exclusively on part of the product purchased;
- To allow for withdrawal, the product shall be intact and returned in its original package, with all its parts (including packaging and any accessory documents and equipment: labels, tags, seals, etc.);
- Shipping costs (and any customs charges, if present) for returning the product shall be exclusively borne by the Customer.
- The Customer shall be fully responsible for shipment, until the certificate of receipt at the warehouse specified by AURA SRL has been issued;
- If the product is damaged during transport, AURA SRL shall notify the Customer, so that the latter can file a timely complaint to the chosen courier and receive the relative refund. The product shall then be made available to the Customer, while simultaneously cancelling the request for withdrawal;
- Aura srl shall not be held liable, in any way, in the event of damage, theft or loss occurring during shipping or that may be related to shipment when returning the product.
Aura srl shall refund the Customer the full amount already paid, net of the shipping charges incurred and of any customs charges paid for import, within 14 (fourteen) days from withdrawal, by transferring the amount charged, using the same means of payment employed by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer shall not bear any expenses arising from the said refund. If the purchase was made using a discount code, the discounted amount will not be refunded. The refund will be related only to the amount actually paid. Moreover, Aura srl can suspend the refund until the receipt of the product returned or until such time as the Customer proves that they have correctly returned the product, if that comes first.
In any case, the Customer will lose the right of withdrawal in cases where Aura srl establishes that:
- The returned product and/or its accessories, and/or its packaging are not intact;
- The product does not have its external package and/or the original internal packaging;
- The product lacks its integrating elements and/or accessories.
In case of forfeiture of the right of withdrawal, Aura srl shall return the purchased product to the sender, charging the latter for the shipping costs and, if already reimbursed, the price of the product.